Shipping & Returns

How we deliver across Europe from the Netherlands, and how to return an order.

Delivery

Every order is packed by hand in our warehouse in the Netherlands. We deliver to the countries you can choose at checkout. Delivery costs and the expected delivery time for your country are shown there too, before you pay.

As soon as your parcel leaves us you receive an email with a tracking link.

Packaging

Flowers travel in a sturdy box, with heads and stems supported so they arrive in shape. If a petal or leaf has bent slightly in transit, a few seconds of gentle shaping or a cool blow-dryer brings it back.

Changed your mind?

You have 14 days from the day you receive your order to tell us you want to return it, without giving a reason. After telling us, you have another 14 days to send it back. Items must be unused and in their original packaging.

To start a return, contact us with your order number. The cost of sending a return is yours, unless the item was faulty or we sent the wrong one.

Refunds

We refund the price of the returned items, plus the standard delivery cost you paid if you return the whole order, within 14 days of receiving your request. The refund goes back to the payment method you used. We may wait until the items are back with us before refunding.

Damaged or wrong item

If something arrives damaged or isn't what you ordered, let us know within 48 hours with a photo and your order number. We'll send a replacement or refund you in full, including return postage.

Last updated 18 October 2026.